Refund & Cancellation Policy
Clear rules for refunds and cancellations on My Value Academy programs.
Requesting a refund
Refund requests must be raised within 14 days of the program start date by emailing or calling us with your enrolment details. Requests after this window are reviewed case-by-case.
How refunds are calculated
Approved refunds are pro-rata: the fee for sessions or modules already accessed, plus any material costs, is deducted and the balance is returned. Where a discount or scholarship applied, the refund is based on the amount actually paid.
Processing time
Once approved, refunds are initiated within 5 working days and typically reflect in your account within 7–10 working days depending on your bank or card issuer.
Non-refundable items
Third-party examination, certification or licence fees paid on your behalf, and one-to-one mentorship sessions already booked are non-refundable.
Course cancellation by us
If we cancel or postpone a program, you may choose an alternate batch or a full refund of the amount paid. This is your exclusive remedy in such cases.
Replacing enrolment
Within the first week you may request a one-time transfer to another batch or program of equal or higher value, subject to seat availability.
Specific programs may carry additional terms shared at enrolment. Questions? Email admissions@myvaluetrips.com.