Module 1: Travel & Tourism Industry and Working Environment
Understand the travel industry structure and how airlines, travel agencies, tour operators, hotels and other travel businesses work together.
Build the skills that turn your interest in travel into a career.
A practical foundation programme covering travel & tourism, GDS, reservations, airfares, ticketing, travel documentation and professional skills to prepare learners for careers in the travel industry.
Travel and Tourism is one of the world’s fastest-growing industries, connecting people, destinations, cultures and businesses. With 200+ million people employed globally, the sector offers diverse career opportunities across airlines, travel agencies, tour operations, hospitality, corporate travel and online travel platforms.
India is emerging as a major travel market, driven by strong domestic tourism, expanding international connectivity and growing outbound travel. In 2025, India recorded 4.29 billion domestic tourist visits and 53 million international tourist visits, while the sector supported around 84.63 million jobs in 2023–24.
Technology is also transforming travel through GDS, online reservations, digital platforms and automation, creating demand for professionals with both industry knowledge and practical technical skills.
The MVA Foundation in Travel & Tourism with GDS Diploma combines essential travel knowledge, practical training and GDS skills to help learners build a strong foundation for a career in the Indian and global travel industry.
Learn how the travel industry works and develop practical knowledge in GDS, reservations, airfares, ticketing, travel operations, documentation and customer service.
With industry-focused learning and practical exposure, you’ll gain a strong foundation, professional confidence and the skills to prepare for real-world opportunities.
Build essential knowledge and practical understanding of the travel industry, including travel products, customer service, fares, documentation and GDS.
Understand the travel industry structure and how airlines, travel agencies, tour operators, hotels and other travel businesses work together.
Learn essential travel geography and industry codes used for planning, reservations and communication.
Understand key travel documents, requirements and the airline passenger journey from booking to travel.
Learn about airline products and services and how to identify suitable air travel options for travellers.
Explore major travel products beyond air travel and understand how they can be combined into complete travel solutions.
Develop essential customer service skills to understand traveller needs, communicate effectively and provide assistance.
Understand the fundamentals of airfares, ticketing and their connection with flight reservations.
Learn about visas, travel documents and other requirements for international travel.
Understand GDS fundamentals and learn how Amadeus/Galileo/Sabre support travel reservations.
Develop communication and interpersonal skills for effective interaction with travellers and travel businesses.
By the end of the programme, learners will be able to:
Explore career opportunities across different areas of the travel and tourism industry, depending on your skills, qualifications and experience.
Travel consultation, reservations, itinerary planning and tour operations.
Business travel bookings, coordination and corporate travel services.
Accommodation reservations and travel-related customer service.
Digital travel platforms, reservations and travel technology services.
Travel reservations, ticketing and distribution-related roles.
Tours, experiences, destination services and travel coordination.
These opportunities extend across India and the global travel industry.
Successfully complete the examination to earn the IATA Foundation in Travel & Tourism Diploma, a globally recognised certification that can support your pursuit of career opportunities across the travel and tourism industry globally.
Upon successfully completing the examination, learners will receive the Foundation in Travel & Tourism Certificate from My Value Academy (MVA), recognising their foundational knowledge of the global travel and tourism industry.
Learners who successfully complete the internship will also receive an Internship Completion Certificate, recognising their practical industry exposure.
In their own words, from learners who completed this programme.
“I came in knowing nothing about fares or ticketing. The GDS sessions made it practical — I could actually follow a reservation flow by week three.”
“The travel geography and documentation modules were more detailed than I expected. Customer service practice helped me speak confidently in interviews.”
Weekdays/ Weekend batches available